Last week DJI announced some changes to its warranty conditions in North America, users received the following email.
Dear DJI Creators
To provide you with ever better service, DJI will now only provide warranty services for products purchased from Authorized Resellers. Products purchased from unauthorized Resellers are not subject to warranty services. This rule takes effect today. Customers who have already bought DJI products will not be affected.
Before buying a DJI product, visit the official DJI website to find an authorized DJI dealer where you can make your purchase.
When applying for a warranty service, the sales invoice of the product requiring warranty repair must be provided.
North America aftersales services contact email: firstname.lastname@example.org
Best regards, DJI
This now means for customers in North America they will only honour warranties on products bought from authorised dealers, their website goes on to say
Please note: DJI products purchased after July 18th, 2016 are covered under warranty only if they are purchased from DJI authorised dealers.
So what does this mean for people considering buying a DJI products in NA?
Most of the larger retail outlets are listed its online sellers on the like of Amazon and eBay you should take great care with.
Checking if the retailer is on the Authorised Dealer list on the DJI website below is a good way of ensuring cover
Secondly buying directly from DJI is another option, DJI in recent months have setup warehousing allover the world and are shipping generally from with in the same country for most products now and is some cases can deliver next day
Finally its worth considering DJI’s new Care Warranty
Expert Repairs by DJI Engineers
DJI Care provides you with professional and effective repair services. All DJI Care customers enjoy VIP prioritised repairs
High Coverage Amounts
By purchasing DJI Care, you will receive a coverage amount equal to the market price of your aircraft for repair service within the validity period, providing you with totally worry free flight during this period.
*If market prices are different from the coverage amount of DJI Care, please refer to the coverage amount of DJI Care
There is no limit to the number of times your aircraft can be repaired, provided the coverage amount is not exceeded.
There are no deductibles for DJI Care. Your aircraft will always be repaired for free as long as repair costs and aircraft conditions satisfy DJI Care coverage requirements.
Replacement of Severely Damaged Aircraft
If your coverage amount is sufficient, a brand new aircraft will be provided if the covered unit is damaged beyond repair from the below
DJI Care gives operators the extra piece of mind to know they are covered